Frequently Asked Questions
Which shipping methods are available?
Ceramarket uses courier shipments for product deliveries. Two delivery methods are generally available: fast and ordinary.
Do you ship internationally?
Of course, it is possible to deliver anywhere in the world where couriers operate.
How long will it take to get my package?
Delivery times are indicated when ordering and states on the basis of contracts stipulated for logistics services. Anyway they should be considered reliably indicative. Ceramarket is however only responsible for the delivery times to the courier and not for the times that the courier takes to make the delivery to the customer.
What payment methods are accepted?
Payments by bank transfer, credit card and paypal are available. Accepted credit cards are indicated during the purchase phase.
Is buying online safe?
Credit card payments are made through the universally used Paypal and Stripe platforms to which we refer for all information relating to security aspects.
ORDERS and RETURNS
How do I place an order?
From Ceramaket home page you can directly access the online shop or you can filter product by categories, being able to also tune your search by further filters to find the desired product you espectd to buy. Put the products in the cart, indicating where required packaging and quantity. When your selection is complete go to the cart and complete the purchase.
How can I cancel or change my order?
You can access your order again to make changes until it changes to the status "being processed".
Do I need an account to place an order?
The registration step is not necessary to place an order, but it is recommended in order to take full advantage of all the online customer support services.
How do I track my order?
Accessing your personal area you can follow the order processing status at any time. In any case, you will receive an email when your order is confirmed and when the goods are about to be shipped together with all informations and useful references to track the shipment.
How can I return a product?
A specific online area is available to ask for return of goods. You will find instructions indicated to correctly draw up your requesy.